FAQ

FAQ - Digital Products and Services :

  1. What types of digital products do you offer?

We offer a variety of digital products to meet our clients' digital marketing needs, including:

  • E-books : to deepen knowledge in digital strategy and marketing.
  • Templates : Professional templates for social media, email campaigns, and more.
  • Practical guides : step-by-step resources for implementing effective digital strategies.
  • Personalized training : sessions adapted to the objectives and level of each client.
  • White label training : ready-to-use training for companies that wish to offer it under their own brand.
  1. How can I purchase your digital products?

Digital product purchases are made directly from our website. Once payment is validated, you will receive an email with download links or login information for training courses. Products are generally available for immediate download, unless otherwise indicated.

  1. What payment methods are accepted?

We accept credit cards (Visa, MasterCard, etc.), PayPal, and bank transfers for large orders. All transactions are secure to ensure the confidentiality of your information.

  1. Can I get a refund if the product doesn't suit me?

To ensure customer satisfaction, we offer a refund policy under certain conditions. In general, downloadable products, such as e-books and templates, are not refundable after download. For training courses, refunds can be made if the request is made before the start of the program.

  1. How can I access my personalized or white label training?

After purchase, you will receive an access email with details on how to log in to our training platform. If it is a white label training, you will also receive specific instructions on how to add your own branding.

  1. Can I customize the templates and other resources I purchase?

Yes, all our templates and resources are fully customizable! You can adapt them to your graphic charter and add your elements to make them unique.

  1. Are your digital products updated?

Yes, we regularly update our digital products to incorporate the latest trends and best practices in digital marketing. If you have purchased a product, we will send you free updates for a defined period.

  1. Can I use your digital products for my own clients?

Absolutely. White label products and some templates are specifically designed for you to use with your own customers, under your own brand.

  1. How long do I have access to the training once purchased?

For online training, you have unlimited access to review sessions at your own pace. In some cases, we also offer training with a limited duration to encourage progression.

  1. How do I get support if I have a problem with a digital product?

Our team is here to help! If you have any questions or encounter any difficulties, you can contact us by email or via our contact form. We promise to respond within 24 business hours.

  1. Do you offer demonstrations or samples before purchase?

For some products, such as templates or guides, we offer free previews or samples to give you an idea of ​​the quality. Contact us for more details on the products concerned.

  1. Are white label training courses customizable?

Yes, white label training courses are designed to be tailored to your brand. We provide all materials, which you can adjust to reflect your branding and visual identity.

  1. Is it possible to benefit from support after the purchase?

Yes, depending on the product purchased, we offer tracking and support options to help you maximize the benefits of your purchase. You can subscribe to these services after your initial purchase.